Cram support.
Write to cram-support@nexalit.fr. We reply within five business days, in practice well before that. The most common situations are answered below.
What we are asked most.
The key has not arrived
Check your spam folder first — the message comes from cram-license@nexalit.fr. If it is still missing an hour after payment, write to us with your order reference. Any key not received is reissued free of charge and without condition.
Windows shows a warning
Our binaries are not code-signed, so Windows shows a SmartScreen prompt on first run. Click "More info", then "Run anyway".
Activating the licence
Open Cram Studio and paste the key from your email. Activation needs an internet connection. After that the software works offline and renews its authorisation by itself.
Changing computer
One key activates the software on three machines. A machine left inactive for 180 days releases its seat automatically. If you need it back sooner, write to us.
Reporting a bug
For the command line, open an issue on GitHub — the repository is public and that is where tracking happens. For Cram Studio or a licence problem, write to us directly.
Asking for a refund
Write to us with your order reference. A refund revokes the associated licence.
Who to contact.
You are writing directly to the person who wrote the software, and who will answer you.
Open an issue on GitHub